Kalvie
Virtual Lactation Consultation
Not in Central Oregon? No problem. Willow offers virtual lactation consultations by video for families anywhere in the United States.
Virtual visits are surprisingly effective — Willow can watch a full feed, assess latch and positioning, review your pumping setup, and walk you through hands-on techniques in real time. Many families find that the comfort of their own home, combined with expert guidance, is exactly what they need.
Whether you're in a rural area without local IBCLC support, or you just prefer the convenience of not leaving home, virtual care brings evidence-based lactation support to your screen.
Who this is for
Anywhere in the US — no local IBCLC needed.
No driving, no packing, no waiting rooms — just log on.
Want another perspective on a diagnosis or plan?
Need help with flange fit, schedule, or supply while pumping?
Already had an in-person visit and need a quick check-in?
Sometimes being in your own space makes it easier to ask questions.
How it works
Send a message — Willow replies within 24 hours with a video link and time.
Share a brief description of your feeding situation before the call.
60-75 minutes on video — Willow watches a feed and guides you in real time.
Receive a written plan by email after the visit, plus follow-up support.
60-75 minutes · anywhere in the US
Anthem Blue Cross (virtual prenatal program), Cigna & HSA accepted. Cash pay always welcome. You'll receive a receipt for out-of-network reimbursement.
Frequently asked questions
You'll receive a video link before your appointment. During the call, Willow will ask you to position the camera so she can see a full feed. She'll assess latch, positioning, and baby's behavior, then guide you through adjustments in real time.
Yes — with a good camera angle, Willow can see latch depth, nipple shape, baby's mouth, and swallowing patterns. Most latch and positioning issues can be effectively addressed virtually.
A smartphone, tablet, or computer with a camera and good internet connection. A stand or prop to hold the camera hands-free during feeding is helpful but not required — you can prop it up with pillows.
That's okay. We can work with what you have — review your setup, answer questions, demonstrate techniques on a doll or stuffed animal, and schedule a follow-up if needed.
Willow accepts Anthem Blue Cross (virtual prenatal program), Cigna, and HSA for virtual visits. She's actively credentialing with most insurers — expected completion by end of 2026.
For most feeding challenges, yes. Virtual visits are particularly effective for latch correction, pumping troubleshooting, and education. For hands-on bodywork or oral assessment, in-person may be preferred — Willow will let you know if that's the case.
Send a message and Willow Merchant will reply within 24 hours with available times.
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This page is for education only and is not medical advice. Always consult your healthcare provider.
Anthem Blue Cross, Cigna & HSA. Credentialing with most insurers.
© 2026 Willow Merchant, RN, IBCLC. All rights reserved. This site is for education only and is not medical advice. Always consult your healthcare provider for diagnosis and treatment.